APPLICATION AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“Terms”) govern the relations between Bloom Patisserie, referred to as the “the vendor”, and any non-trading, natural person, hereinafter referred to as “the client", for the sale of products offered on the website: bloompatisserie.com.au
The Terms apply exclusively to non-trading, natural persons, possessing the legal capacity to enter into a contract. In order to place an order with us, we require full and total acceptance of these Terms. Therefore, by placing an order, you are deemed to have expressly agreed to and accepted this condition.
Considering updated changes to this website from time to time, the vendor reserves the right to adapt or amend, at any time, the Terms. Where there are changes made to the Terms, the new Terms will be published on the websites and apply to any order placed subsequent to the new Terms being posted online on the websites.
ACCEPTANCE AND CONFIRMATION OF ORDER
The process for placing an order on the website is as follows:
- Choose your products and add them to cart
- Validate the contents of the cart
- Provide information regarding the client personal details
- Indicate pick up dates and time
- Indicate remarks as well as preferred payment method
- Accept the Terms & Conditions of Use
- Confirm the order
- Validate payment
The client is able to see the details of the order at each of the different stages as stated above and the total price and may therefore correct any errors before confirming his/her order. By confirming his/her order, this constitutes an irrevocable express acceptance of the Terms.
Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.
Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client once payment of the order has been successfully received.
The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.
Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her shall remain the responsibility of the client and the vendor shall under no circumstances, be held liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order.
PRICE OF PRODUCTS
The prices of products marketed on the website are expressed in AUD, and includes applicable taxes. Miscellaneous costs are excluded.
PAYMENT TERMS
The total cost of your order will be the purchase price for the Products and any additional services you order.
More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in our FAQ section.
Please note that we accept payment in the payment currency specified for the country of your selected shipping destination in our Checkout section.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and pick up details are complete, correct and accurate . You further confirm that the credit/debit card is valid and the payment details as provided are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment, we will not accept your order and we will not be liable for any delay and we are not obliged to inform you of the reason for the refusal.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Site.
EXCHANGE POLICY: REFUNDS/CANCELLATIONS
No refunds, exchange, cancellations or amendments to dates and items is applicable once payment is processed and completed online.
Only amendments to inscriptions on cakes and requests of candles are allowed, with a minimum of 3 business’ days lead time.
UNAVAILABILITY OF PRODUCTS
The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.
The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.
In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.
The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.
The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.